How can we help?

Getting started

Welcome to Charvi Kent. Open any game from the Games page and it starts right away — no account needed. If you'd like a saved coin balance, daily bonuses and levels, create a free account with your email or Google.

About our games

• All 31 games are our own. They're designed and built by the Charvi Kent studio and hosted on our own website — we don't embed other companies' games.
• With or without an account. Every game is fully playable as a guest. Signed-in players also earn XP each time they open a game.
• No downloads. Games run in any modern browser on desktop, tablet and mobile. Use Full screen on the game page for the best view.
• Free coins only. Games use virtual coins with no cash value. There is nothing to buy.

If a game won't load

1. Press Restart under the game.
2. Refresh the page, or try another browser (Chrome, Safari, Edge or Firefox, kept up to date).
3. Turn off ad-blockers or strict privacy extensions for charvikent.com — they can block game files.
4. Check your connection; games load best on a stable Wi-Fi or 4G/5G signal.
5. Still stuck? Tell us which game and which device you're using.

Your login and account details

• How sign-in works: when you sign in, your email and password are sent over an encrypted (HTTPS) connection to our server, which checks them and starts a secure session. A single session cookie keeps you signed in; it contains only a random ID.
• Passwords: stored only as a one-way hash. Nobody at Charvi Kent can see your password, and we will never ask you for it.
• Sign in with Google: Google confirms your identity and shares only your name and verified email. Our server checks Google's confirmation directly with Google before signing you in.
• Wrong passwords: after five wrong attempts, the account locks for 15 minutes to stop anyone guessing.
• Forgot your password? Use the contact form with the topic “Forgot password” and we'll help you regain access.

How your information stays safe

Every form on Charvi Kent — sign-up, sign-in, contact and Player Care — is processed on our server, not in your browser.

• Accounts are stored as individual protected files on our server, blocked from the web. No account details, tables or internal data are ever shown on the website.
• Messages are sent from our server to our support team over an encrypted connection.
• We collect only what's needed to run your account and reply to you, and we never ask for card or bank details.
• You can delete your account any time — it's removed from our server immediately.

Read the full Privacy Policy and Cookies Policy.

Coins, bonuses and levels

• Welcome coins: 50,000 when you create your account.
• Daily bonus: 10,000 coins once every 24 hours from My account.
• XP and levels: earn XP for every game you open (extra for trying a new one) and for daily bonuses. Six levels run from Rookie to City Legend.
• Coins and levels have no money value and can't be bought, sold, transferred or cashed out.

Our policies

• Terms & Conditions — the rules for using the website.
• Privacy Policy — what we collect and your rights.
• Cookies Policy — every cookie we use.
• Responsible Play — tools and free support.

Frequently asked questions

Contact support

Can't find your answer? Send us a message through the contact form or email [email protected], or use Player Care for breaks, restrictions and account deletion. We aim to reply within 1–2 working days.